:root{--bg: #F5F8F6;--text: #13201D;--muted: #4F605A;--accent: #0F8466;--on-accent: #FFFFFF;--card: #FFFFFF;--line: #E2E9E6;--raised: #EDF4F0;--pressed: #E6EFEA;--red: #C0463B;--warn: #B4670A;--warn-bg: #FFF3E0;--ok: #0F8466;--info: #2F6FB5;--pub: #2F6FB5;--pub-bg: #E8F0F9;--int: #7A5A9E;--int-bg: #F1ECF7;--shadow: 0 1px 2px rgba(19,32,29,.05), 0 4px 14px rgba(19,32,29,.05);color-scheme:light}@media(prefers-color-scheme:dark){:root:not([data-theme=light]){--bg: #05231C;--text: #EAE4D9;--muted: #9FB5AC;--accent: #5BC9A2;--on-accent: #05231C;--card: #0B3329;--line: #1C4A3E;--raised: #0E3A30;--pressed: #0F3D31;--red: #F29C8F;--warn: #E8A33D;--warn-bg: rgba(232,163,61,.14);--ok: #3FB58A;--info: #6AA9E8;--pub: #6AA9E8;--pub-bg: rgba(106,169,232,.13);--int: #C3A6E6;--int-bg: rgba(195,166,230,.12);--shadow: none;color-scheme:dark}}:root[data-theme=dark]{--bg: #05231C;--text: #EAE4D9;--muted: #9FB5AC;--accent: #5BC9A2;--on-accent: #05231C;--card: #0B3329;--line: #1C4A3E;--raised: #0E3A30;--pressed: #0F3D31;--red: #F29C8F;--warn: #E8A33D;--warn-bg: rgba(232,163,61,.14);--ok: #3FB58A;--info: #6AA9E8;--pub: #6AA9E8;--pub-bg: rgba(106,169,232,.13);--int: #C3A6E6;--int-bg: rgba(195,166,230,.12);--shadow: none;color-scheme:dark}*{box-sizing:border-box}html,body{margin:0}body{background:var(--bg);color:var(--text);font:15px/1.55 Heebo,system-ui,-apple-system,Segoe UI,Arial,sans-serif;-webkit-font-smoothing:antialiased}a{color:var(--accent)}button,input,select,textarea{font:inherit;color:inherit}:focus-visible{outline:2px solid var(--accent);outline-offset:2px}.muted{color:var(--muted)}.small{font-size:13px}.mono{font-family:ui-monospace,SF Mono,Menlo,monospace;font-size:13px;direction:ltr;unicode-bidi:isolate}.pad{padding:16px}.error{color:var(--red);margin:8px 0}.warn-text{color:var(--warn);font-weight:600}.title{font-family:Rubik,Heebo,sans-serif;font-weight:500;letter-spacing:-.4px;margin:0;font-size:22px;text-wrap:balance}.brand{font-family:Rubik,Heebo,sans-serif;font-weight:500;font-size:18px;letter-spacing:-.3px}.center{min-height:100vh;display:grid;place-items:center;padding:16px}.panel{background:var(--card);border:1px solid var(--line);border-radius:16px;padding:24px;box-shadow:var(--shadow);display:grid;gap:12px}.narrow{max-width:420px}.signin{display:grid;gap:16px;justify-items:center}.btn{border:0;background:var(--accent);color:var(--on-accent);font-weight:700;border-radius:10px;padding:8px 16px;cursor:pointer}.btn:disabled{opacity:.5;cursor:default}.btn.ghost{background:transparent;color:var(--text);border:1px solid var(--line)}.link{border:0;background:none;color:var(--accent);cursor:pointer;padding:0;font-weight:600}select,input,textarea{background:var(--card);border:1px solid var(--line);border-radius:9px;padding:6px 10px}textarea{width:100%;resize:vertical;line-height:1.5}.shell{min-height:100vh;display:flex;flex-direction:column}.top{display:flex;align-items:center;gap:12px;flex-wrap:nowrap;min-width:0;padding:8px 16px;padding-top:calc(8px + env(safe-area-inset-top,0px));padding-inline:max(16px,env(safe-area-inset-left,0px)) max(16px,env(safe-area-inset-right,0px));border-bottom:1px solid var(--line);background:var(--card);position:sticky;top:0;z-index:5}.top .brand{white-space:nowrap;flex:0 1 auto;min-width:0;overflow:hidden;text-overflow:ellipsis}.tabs{display:flex;gap:2px;padding:3px;background:var(--raised);border-radius:999px;flex:0 0 auto;margin-inline-start:auto}.tabs a{text-decoration:none;color:var(--muted);padding:5px 14px;border-radius:999px;font-weight:600;white-space:nowrap;font-size:14px}.tabs a.on{background:var(--card);color:var(--text);box-shadow:0 1px 2px #00000014}.user-menu{position:relative;flex:0 0 auto}.avatar{width:34px;height:34px;border-radius:50%;border:1px solid var(--line);background:var(--raised);color:var(--text);font-weight:700;font-size:13px;display:grid;place-items:center;cursor:pointer;padding:0}.menu{position:absolute;inset-inline-end:0;top:calc(100% + 6px);min-width:180px;background:var(--card);border:1px solid var(--line);border-radius:12px;box-shadow:0 8px 24px #00000024;padding:6px;display:grid;z-index:6}.menu-name{padding:8px 10px;font-size:13.5px;color:var(--muted);border-bottom:1px solid var(--line);margin-bottom:4px;overflow-wrap:anywhere}.menu-item{text-align:start;background:none;border:0;padding:8px 10px;border-radius:8px;cursor:pointer;font:inherit;color:var(--text)}.menu-item:hover{background:var(--raised)}.queue-layout{flex:1;display:grid;grid-template-columns:minmax(0,1fr)}.queue-layout.has-ticket{grid-template-columns:minmax(340px,5fr) minmax(0,6fr)}.queue{padding:16px;display:flex;flex-direction:column;gap:12px;min-width:0}.queue-head{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap}.search{min-width:220px;flex:0 1 320px}.chips{display:flex;flex-wrap:wrap;gap:6px;align-items:center}.chip{border:1px solid var(--line);background:var(--card);border-radius:999px;padding:4px 12px;font-size:13.5px;cursor:pointer;font-variant-numeric:tabular-nums}.chip.on{background:var(--text);color:var(--bg);border-color:var(--text)}.chip.warn{border-color:var(--warn);color:var(--warn);font-weight:600}.chips .sep{width:1px;height:20px;background:var(--line);margin:0 4px}.chips select{font-size:13.5px;border-radius:999px;padding:4px 10px}.rows{list-style:none;margin:0;padding:0;display:grid;gap:8px}.row{display:flex;justify-content:space-between;gap:12px;padding:12px 14px;background:var(--card);border:1px solid var(--line);border-radius:14px;text-decoration:none;color:var(--text);box-shadow:var(--shadow)}.row:hover{background:var(--raised)}.row.sel{border-color:var(--accent);background:var(--raised)}.row-main{display:grid;gap:4px;min-width:0}.row-title{font-weight:700;display:flex;gap:8px;align-items:center;flex-wrap:wrap;overflow-wrap:anywhere}.row-sub{font-size:13.5px;color:var(--muted);display:flex;gap:6px;align-items:center;flex-wrap:wrap}.row-side{display:grid;justify-items:end;gap:3px;flex:none;text-align:end}.row-meta{font-size:12.5px;color:var(--muted)}.age{font-size:12.5px;font-variant-numeric:tabular-nums;color:var(--muted)}.age.late{color:var(--red);font-weight:700}.pill{display:inline-block;font-size:12px;font-weight:700;padding:1px 9px;border-radius:999px;background:var(--raised);color:var(--muted);white-space:nowrap}.pill.urgent{background:var(--red);color:var(--card)}.pill.warn{background:var(--warn-bg);color:var(--warn)}.st-open{background:var(--pub-bg);color:var(--pub)}.st-in_progress{background:var(--raised);color:var(--accent)}.st-waiting_customer{background:var(--warn-bg);color:var(--warn)}.st-fixed_pending_ok{background:var(--raised);color:var(--ok)}.st-closed{background:var(--raised);color:var(--muted)}.type{font-size:12px;font-weight:700;border-radius:6px;padding:0 7px}.t-question{background:var(--pub-bg);color:var(--pub)}.t-issue{background:var(--warn-bg);color:var(--red)}.t-service_request{background:var(--raised);color:var(--accent)}.t-feature_idea{background:var(--int-bg);color:var(--int)}.t-billing{background:var(--warn-bg);color:var(--warn)}.src{font-size:12px;border-radius:6px;padding:0 7px;background:var(--raised);color:var(--muted)}.empty{display:grid;gap:4px;justify-items:center;padding:40px 16px;text-align:center;border:1px dashed var(--line);border-radius:14px}.ticket{border-inline-start:1px solid var(--line);background:var(--card);padding:16px 20px 24px;display:flex;flex-direction:column;gap:12px;position:relative;min-width:0;max-height:calc(100vh - 53px);overflow-y:auto;position:sticky;top:53px}.close{position:absolute;inset-inline-end:14px;top:12px;text-decoration:none;color:var(--muted);font-size:18px;padding:2px 8px;border-radius:8px}.close:hover{background:var(--raised)}.t-head{display:grid;gap:4px;padding-inline-end:36px}.t-sub{font-size:13.5px;color:var(--muted)}.controls{display:flex;flex-wrap:wrap;gap:10px;align-items:end}.controls label{display:grid;gap:2px;font-size:12px;color:var(--muted);font-weight:600}.note{margin:0;font-size:13.5px;background:var(--raised);border-radius:10px;padding:8px 12px}.seg{display:flex;gap:4px;background:var(--raised);padding:3px;border-radius:10px;width:max-content}.seg button{border:0;background:none;border-radius:8px;padding:4px 12px;cursor:pointer;font-size:13.5px;color:var(--muted)}.seg button.on{background:var(--card);color:var(--text);font-weight:600;box-shadow:var(--shadow)}.thread{list-style:none;margin:0;padding:0;display:grid;gap:8px}.e{border:1px solid var(--line);border-radius:12px;padding:10px 12px;display:grid;gap:4px;border-inline-start-width:4px}.e.public{border-inline-start-color:var(--pub)}.e.internal{border-inline-start-color:var(--int);background:var(--int-bg);border-style:solid}.e.pending{border-color:var(--warn)}.e.status{border:0;padding:0 4px}.e-head{display:flex;flex-wrap:wrap;gap:6px 10px;align-items:center;font-size:13px}.e-head b{font-size:14px}.vis{font-size:11.5px;font-weight:700;border-radius:6px;padding:0 7px}.vis.public{background:var(--pub-bg);color:var(--pub)}.vis.internal{background:var(--int-bg);color:var(--int)}.kindtag{font-size:12px;border:1px solid var(--line);border-radius:6px;padding:0 6px}.deliv{font-size:12px;color:var(--warn)}.deliv.ok{color:var(--ok)}.e-body{margin:0;white-space:pre-wrap;overflow-wrap:anywhere}.e-sum{margin:0;font-size:13px;color:var(--pub)}details summary{cursor:pointer;font-size:13px;color:var(--muted)}.ev{margin:6px 0 0;font-size:12px;background:var(--raised);border-radius:8px;padding:8px;overflow-x:auto;direction:ltr;text-align:left;max-height:280px}.approve{background:var(--warn-bg);border-radius:10px;padding:10px;display:grid;gap:8px;margin-top:4px}.acts{display:flex;gap:8px;flex-wrap:wrap}.composer{position:sticky;bottom:-24px;background:var(--card);border-top:1px solid var(--line);padding:12px 0 4px;display:grid;gap:8px;margin-top:auto}.kind-bar{display:flex;align-items:center;gap:8px;min-width:0}.vis-badge{flex:0 0 auto;font-size:12px;font-weight:700;padding:3px 9px;border-radius:999px;white-space:nowrap;color:var(--card)}.vis-badge.pub{background:var(--pub)}.vis-badge.int{background:var(--int)}.kinds{display:flex;flex-wrap:nowrap;gap:6px;overflow-x:auto;min-width:0;flex:1 1 auto;scrollbar-width:none;-webkit-overflow-scrolling:touch}.kinds::-webkit-scrollbar{display:none}.kind{white-space:nowrap;flex:0 0 auto}@media(hover:none){.kbd-hint{display:none}}.kind{border:1px solid var(--line);background:var(--card);border-radius:999px;padding:3px 12px;cursor:pointer;font-size:13.5px}.kind.pub.on{background:var(--pub);border-color:var(--pub);color:var(--card)}.kind.int.on{background:var(--int);border-color:var(--int);color:var(--card)}.hint{margin:0;font-size:12.5px;font-weight:600}.hint.pub{color:var(--pub)}.hint.int{color:var(--int)}.summary{width:100%}.send-row{display:flex;justify-content:space-between;align-items:center;gap:10px}.boxes{padding:16px;display:grid;gap:12px;max-width:900px;width:100%}.table-wrap{overflow-x:auto;background:var(--card);border:1px solid var(--line);border-radius:14px}table{border-collapse:collapse;width:100%;min-width:560px;font-size:14px}th,td{text-align:start;padding:9px 12px;border-bottom:1px solid var(--line)}th{font-size:12.5px;color:var(--muted);font-weight:700;background:var(--raised)}tr:last-child td{border-bottom:0}.add{display:flex;flex-wrap:wrap;gap:8px;align-items:center;background:var(--card);border:1px solid var(--line);border-radius:14px;padding:12px}.add input{flex:1 1 160px}.once{background:var(--warn-bg);border-radius:12px;padding:12px;display:grid;gap:6px}.token{display:block;direction:ltr;text-align:left;background:var(--card);border-radius:8px;padding:8px;overflow-wrap:anywhere;font-size:13px}@media(max-width:860px){.queue-layout.has-ticket{grid-template-columns:minmax(0,1fr)}.queue-layout.has-ticket .queue{display:none}.ticket{position:static;max-height:none;border:0}.composer{bottom:0;padding-bottom:calc(8px + env(safe-area-inset-bottom,0px));z-index:3}.composer textarea{font-size:16px}}@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important}}.t-title{font-family:Rubik,Heebo,sans-serif;font-weight:500;font-size:18px;line-height:1.35;letter-spacing:-.2px;margin:0;text-wrap:balance}.meta-chips{display:flex;flex-wrap:wrap;gap:6px;align-items:center}.mchip{font-size:12.5px;background:var(--raised);color:var(--muted);border-radius:999px;padding:1px 10px}.mchip.strong{color:var(--text);font-weight:700}.mchip.id{font-family:ui-monospace,SF Mono,Menlo,monospace;font-size:11.5px;direction:ltr;unicode-bidi:isolate;opacity:.8}.e-body{display:grid;gap:6px}.e-body p{margin:0;overflow-wrap:anywhere}.e-body .line{display:block}.tech-li{padding:0}.tech{padding:10px 12px}.tech>summary{font-weight:600;font-size:13.5px;color:var(--int)}.tech[open]>summary{margin-bottom:8px}.tech>*+*{margin-top:8px}.kv{margin:0;display:grid;grid-template-columns:max-content 1fr;gap:3px 12px;font-size:13px}.kv>div{display:contents}.kv dt{color:var(--muted)}.kv dd{margin:0;text-align:start;overflow-wrap:anywhere}.ev-block{display:grid;gap:4px}.ev-title{font-size:12px;font-weight:700;color:var(--muted)}.chat-line{display:grid;grid-template-columns:auto auto 1fr;gap:0 8px;font-size:13.5px;align-items:baseline}.chat-who{font-weight:700}.chat-time{font-size:12px;color:var(--muted);font-variant-numeric:tabular-nums}.chat-text{overflow-wrap:anywhere}.foot{margin:0;font-size:12px;color:var(--muted)}.raw>summary{font-size:12.5px;color:var(--muted)}@media(max-width:860px){.ticket{padding:12px 14px 16px}.controls label{flex:1 1 140px}.controls select{width:100%}.chat-line{grid-template-columns:auto 1fr}.chat-line .chat-text{grid-column:1 / -1}}.back{text-decoration:none;color:var(--muted);font-size:13.5px;font-weight:600}.cust{display:grid;gap:2px;text-decoration:none;color:inherit}.cust b{color:var(--text)}.cust:hover b{text-decoration:underline}td.num{font-variant-numeric:tabular-nums;white-space:nowrap}html,body{overflow-x:hidden}@media(max-width:480px){.top{gap:8px;padding-inline:max(12px,env(safe-area-inset-left,0px)) max(12px,env(safe-area-inset-right,0px))}.top .brand{font-size:16px}.tabs a{padding:5px 11px;font-size:13.5px}}
